FAQs

What makes Palmiers sunglasses special?

Palmiers sunglasses are crafted with layers of consideration - Mazzucchelli acetate frames, exclusive warm-filtered nylon lenses, and designs that balance timeless elegance with a dash of style. 

Are your lenses protective against UV rays?

Absolutely. While we're all for playful sophistication, we're serious about eye protection. All Palmiers lenses provide UV400 protection against both UVA and UVB rays. Our warm-filtered lenses don't just look good - they take excellent care of your eyes.

Where are Palmiers sunglasses made?

Each pair of Palmiers is handcrafted in Vietnam, where generations of artisanal eyewear expertise meets contemporary design. Our frames are meticulously assembled by skilled craftspeople who dedicate up to 72 steps to creating each pair. We chose our partners in Vietnam for their exceptional attention to detail, traditional handcrafting techniques, and commitment to quality that matches our standards for excellence.

Are Palmiers prescription compatible?

Not at this time - though we appreciate your enthusiasm. Our inaugural collection focuses on perfecting our signature warm-filtered lenses; however, we've been listening attentively to our audience's requests. We're delighted to reveal that all future Palmiers collections will indeed be prescription compatible. If you'd like to be first to know when our prescription-ready frames debut, we suggest joining our newsletter for that insider information.

What are your frames made from?

Our frames are crafted from premium Italian Mazzucchelli acetate, a high-quality material derived from cotton and wood pulp. This natural material choice provides both durability and comfort, while maintaining our commitment to sophisticated design.

Why did you choose nylon lenses?

Our nylon lenses are the secret ingredient for exceptional eyewear. Beyond offering superior optical clarity, these premium lenses are incredibly lightweight and impact-resistant - perfect for those who live life with elegant spontaneity.

Why is the pattern on my frames different from what is pictured?

Like fingerprints or snowflakes, each of our Havana tortoise frames tells its own unique story. The depth and dimension of each tortoise pattern is achieved through a careful process of layering and combining different colored acetates, your sunglasses may have subtle differences from the ones pictured - and that's exactly how we like it. Making each pair of Palmiers frames truly one-of-a-kind. 

How should I care for my Palmiers?

Clean your lenses with the provided cleaning cloth, store them in their case when not in use, and avoid leaving them in hot cars (they prefer cool sophistication). For deep cleaning, use lukewarm water and mild soap, patting dry with a soft cloth. 

What is your shipping policy?

While we don’t offer free shipping at this time, we’re exploring ways to make Palmiers even more accessible in the future. Stay curious - good things come to those who wait! All orders are dispatched within 48 hours from the time the order is placed.

What if I want to make a return or exchange?

We want you to be absolutely delighted with your Palmiers eyewear. If you need to return your sunglasses, we accept items in unworn condition in their original packaging within 14 days of delivery. Simply send your unworn item back to us with your order details, and we’ll process your return . We don't offer exchanges at this time. For specific instructions, please contact our customer care team.